Exceptional Customer Service
Customer service isn’t just about bringing customers back to your business. How you interact with customers becomes part of your image and reputation, influences your sales, and tells the world where you stand on social and cultural challenges. Learn how to represent your brand successfully in even the most challenging customer interactions.
Modules:
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Module 1: Customer Service Fundamentals
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Module 2: Customer Service Skills
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Module 3: Customer Communication
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Module 4: Customer Communication Channels
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Module 5: Cultural Sensitivity in Customer Service
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Module 6: Difficult Situations
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Module 7: Team Management
